Replacing system prompts in UCCX

To replace the system prompts with your own prompts in your applications you need to do the following:

• Enable User Prompts override System Prompts in UCCX admin - System - System Parameters
• Add your prompts to your language folder in the exact same folder structure as the system prompts below.
• Note - if the application cannot find your custom prompt - the system prompt will be used

Sample:

\en_US\gen\number

Reference:

https://www.orourke.tv/web/doku.php?id=vendors:cisco:uc:uccx:systemprompts

https://community.cisco.com/t5/collaboration-knowledge-base/contact-center-express-system-prompt-repository-details/ta-p/3112543