Important Cisco UCCX CLI commands that help developers to debug

Important UCCX CLI commands to debug

                   Commands to check custom files

1.  Command to check or list the custom files created in UCCX server

File uccx list custom_file *.log

Sample

File uccx list custom_file  TestApp.log

2.  Command to view the contents of custom file in the UCCX server

File uccx view custom_file <nameof TheLog>.log

Sample

File uccx view custom_file  TestApp.log

3.Command to download the custom logs from UCCX server

File uccx get custom_file *.log

Sample

File uccx get custom_file TestApp.log

Note:

SFTP server details like ip, port,username and password is required to run the above command to retrieve the files

                        Commands to check connectivity

1.  To check another host is accessible from UCCX server

Utils network ping dest
Sample

Utils network ping 192.168.44.1

2. To check specific port of the host is reachable from UCCX server or not

Utils network connectivity hostname/ip <port>

Sample

Utils network connectivity 192.168.10.1 8081

Command to check the FQDN of the UCCX server
show tech network hosts

Note: if any hostname issue in the Editor installed system, the above will help to resolve.
by adding the FQDN in hosts file of the PC.

Command to download active logs

To view the current MADM logs

show open files regexp MADM

this will display the active MADM log name

To down the specific log

file get activelog uccx/log/MADM/<logfilename.>

To Restart the tomcat to reflect the jars

Utils service restart Cisco Tomcat

Installation of Cisco UCCX Editor

Steps involved in Installation of Cisco UCCX Editor in Developer Machine

1. Download the Cisco UCCX editor from the Cisco UCCX app admin URL 

Note:

Cisco UCCX Editor should be downloaded from the associated server. Otherwise many features may conflict.

The UCCX editor has to synchronise the license on the user local machine with the license on the server at least once in order to copy the license from the server to the local machine

2. Install the UCCX Editor in the development machine. Latest UCCX version 11.6(2) is compatible with windows 7. So if you are installing in higher version like windows 10 . Ensure to install in compatibility mode

To install CCX editor in windows 10

Pre-Requisite

1. Before starting the installation, create a directory C:\Program Files (x86)\wfavvid_XXXX (editor version)

eg: C:\Program Files (x86)\wfavvid_1161

2. Log into the laptop / PC with administrator account

Follow below steps

1.  Right Click the installation file and select "Properties"

2. Click the "Compatibility" tab

3. Check the box next to "Run this program in Compatibility mode for" and choose "Windows 7" from the drop-down menu.

4. Click apply and run the installation