Steps to make the custom jar to work in cisco UCCX (First time deployment of jar)
1. Upload all the relevant jars to the documentManagement / default/ classpath
2. In customfile configuration move to the right side and update
3. Restart the UCCX Engine and Appadmin services from UCCX Serviceability URL
This should work
Steps to update the Custom Jar file in Cisco UCCX
For updating the jar when methods are updated
Note:
In application management , remove the scripts that are referring the jar. Refer some static scripts
1. Move the added jar to leftside in custom file configuration and give update
2.Restart the UCCX Engine and Appadmin services from UCCX Serviceability URL
3. Update the changed jar in document management path
4. Move to Right side in customfile configuration and give update
5..Restart the UCCX Engine and Appadmin services from UCCX Serviceability URL
CLI commands to restart the services
If this still does not work restart the cisco tomcat from putty [this generally required if the application is referring the script using jar file methods]
Utils service restart Cisco Tomcat
Utils service restart Cisco Finesse Tomcat
Other useful commands (if GUI fails- CLI command)
utils service restart Cisco Unified CCX Engine
utils service restart Cisco Unified CCX Administration
